Refund Policy
At Socratu, we aim to provide nursing students with reliable, high-quality printed study materials. If something is not right with your order, we’re here to help.
30-Day Return Window
You have 30 days from the date of delivery to request a return.
Faulty or Damaged Items
If your order arrives with:
- Printing defects (blurred text, missing pages, etc.)
- Shipping damage
- Any issue that makes the material unusable
Contact us within 30 days of delivery with a clear photo of the issue. Once confirmed, we will issue a full refund or replacement. You will not be required to return the faulty item.
Items Not as Described or Unwanted Purchases
If you change your mind or the item is not what you expected:
- Contact us within 30 days of delivery to initiate a return.
- Returned items must be unused, undamaged, and in their original packaging.
If your return is accepted, we will provide a prepaid return shipping label and instructions for sending your package. There are no costs for return shipping and no restocking fees.
Items sent back without requesting a return first will not be accepted.
Return Address:
7 Coronation Road
Dephna House
London
NW10 7PQ
United Kingdom
Exceptions / Non-Returnable Items
We cannot accept returns for:
- Opened or used study materials (planners, workbooks, notes, etc.)
- Customized or special-order items
This is because once opened or written in, the products cannot be resold.
Exchanges
We accept exchanges. If you want to exchange an item, the fastest method is to request a return first. After approval, place a new order for the preferred item.
Refunds
Once your return is received and inspected, you’ll be notified of the refund decision within 1 business day.
Approved refunds are issued to your original payment method within 10 business days.
Your bank or card provider may take additional time to process the refund.
Contact
For any questions about returns, exchanges, or your order, please reach out to us at Support@Socratu.com